Shipping Policy

1. Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 5-15 business days (Free on orders over $50)

• Expedited Shipping: 2-4 business days (Calculated at checkout) Delivery delays can occasionally occur due to carrier issues.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes Ozoshops is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages Ozoshops is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy We currently ship to the United States and Canada. For other international inquiries, please contact our support team.